Fishing forum > Buyer beware!

Author Topic: Buyer beware!
Trout Bone

This email was sent Last December 2006 to the Fenwick Canada. Emails were passed back and forth.I never received the product as promised

Buyer beware!



SUBJECT: Fly Line

COMMENTS:
Hello, I am email your company to comment on the quality of your product. I recently purchased a Fenwick type III sink line. After only a 3 uses of the sinking line, the line has cracked and has a major coil memory. As a result I feel different about the quality of your brand. I have been a loyal customer to Fenwick for years and have never seen this kind of workmanship.

A response to your product would greatly be appreciated.

Tony,
This line has not been made for many, many years and is well past any shelf life it would have had.
At this point I would expect it to fall apart and have alot of spool memory.
Was this bought recently and where?
I would discard and buy fresh line.

Thank you,

Nissa Lundquist
Customer Service Representative

This product was a gift (new in box) given to me recently and only use for only 1 month. The product did not have a expire date, which would state the shelf life and had failed after a very short period of time. As well, I know that with proper care, a quality fly line will last for many years. I believe the line was of poor quality and defective to start with. I hope you will stand by your product, as I am a avid angler that believes in quality.

I do not hope your only advise is to discard and buy another line. As that reflect an attitude of your brand. If you could send me a R.A. Number, I would like to send the line to be inspected for any defect.

Thanks
Tony

Tony,
I apologize, but this product has not been made for at least 8-10 years. We have not made or sold Fenwick fishing line of any kind since.
Do you know where the line was bought? I sure would like to know who would still have this line on the shelf.
Are you in the US? If not, maybe they still make the line in another market.
Please advise.

Thank you,

Nissa Lundquist
Customer Service Representative

Nissa, thank you for your immediate reply. As for where the line was purchased it is unknown being it was a gift. As for the the make of the line, the only info I can provide is a type III FW sink line, 5WT.

I hope this helps.

Tony

Please send the line and carton to me, I would be glad to have a look at see if I can help.

The address is
Pure Fishing Canada
815 Philips St.
Portage La Prairie
Manitoba
R1N3C5

Attn: consumer services

Thanks

Bill Corrigal
Product manager
Pure Fishing Canada

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